Terms

THE STRATEGY AGENCY

"Terms and conditions: the place where dreams of simplicity go to die." - Anonymous

Feel free to take a moment to read our terms and conditions.

THE AGREEMENT

These terms and conditions (“Terms”) together with any other written mutual agreements and/or a signed engagement letter (“Engagement Letter”) constitute a legally binding agreement (“Agreement”) between the Parties:

You (the “Client”, “you”, “your”); and
Strategy Agency Pty Ltd, ABN 64 605 255 543. (“The Strategy Agency”, “us”, “we”, “our”)

START DATE
The Start Date is when:

the last Party signs the Engagement Letter; or
you send us a written request to commence services;

whichever is the earliest.

START OF PROVISION OF SERVICES
We’ll start providing our services as soon as reasonably possible after we have received full payment for the first invoice

SCOPE OF SERVICES
The scope of services is specified:

in the Engagement Letter; or
as per written mutual agreement between the parties

The scope of services specifies our services based on:

a number of hours; or
a set of services

The scope of services can be adjusted by mutual written agreement.

We will not charge any additional costs if we exceed the scope of services in a reasonable, minor way.

If we need to exceed the scope of services in a significant way, we will inform you, provide a separate cost estimate and seek your approval before proceeding.

Any additional costs related to exceeding the scope of services will be invoiced separately.

If we consistently exceed or fall short of the scope of services, the parties can adjust the scope of services by mutual written agreement.

For ongoing retainers with a scope of services based on a number of hours, hours expire at the end of the month referenced on the invoice.

For ongoing retainers with a scope of services based on a set of services, the provision of those services expires at the end of the month referenced on the invoice.

SCHEDULES
We provide our services as part of

One-off projects; or
Month-to-month ongoing retainers

ONE-OFF PROJECTS
For one-off projects, we will provide:

a scope of services;
a completion date estimate; and
a quote

ONGOING RETAINERS
Parties may agree on a minimum term - for example 6, 12, 18, 24 months

The minimum term can be extended as per written mutual agreement

For ongoing retainers that don’t have a minimum term specified, the agreement auto-renews on a month-to-month schedule

For ongoing retainers that reach the end of the minimum term, the agreement auto-renews to a month to-month schedule unless a party has given the required written 30 days notice to terminate the agreement.

OUR FEES
You must pay the GST component of our fees

We reserve the right to adjust our pricing periodically.

You will be notified about any pricing adjustments prior to these adjustments becoming effective.

By continuing to engage our services, you agree to accept any pricing changes as outlined in the notice provided.

PAYMENT TERMS
Initial invoices:

are issued immediately on or as soon as reasonably possible after the start date
are due upon receipt

Ongoing invoices:

are sent on a monthly basis on the 5th of each month
are payable on the 25th of that same month (20 days time to pay)
cover the provision of our services for the next month (we charge in advance) which is referenced on each invoice

OUR OBLIGATIONS
We will provide our Services diligently and with due care and skill in a professional manner consistent with industry standards

We will keep you informed about:

anything we need to carry out our services,
any issues preventing us from providing our services and
any relevant progress updates as mutually and reasonably expected

YOUR OBLIGATIONS
You must:

comply with the conditions of our agreement;
not engage in any conduct that in the reasonable opinion of us obstructs the nature and goodwill of the agreement;
supply us in a timely and accurate manner with information and access to accounts, platforms, information and documents we require to carry out our services;
assist us with solving any issues that prevent us from carrying out our Services if these require your input or assistance.

You agree to:

use our Services only for lawful purposes
not duplicate, copy, reuse, sell, resell, or exploit any portion of our Services without our express written permission.

Delays in providing what we need to provide our services may result in delays and rescheduled work. Any resulting loss, including payment of our fees, will be your responsibility.

You warrant that you own or have the rights to use any accounts, platforms, assets and content you share with us

You ensure that your digital infrastructure is in good working order and kept secure in order to not expose us to any potential cyber safety issues

We do not take any responsibility for the integrity of your digital assets and content. It is your sole responsibility to ensure the integrity of these.

CONFIDENTIALITY
Non-Disclosure: Both parties agree to keep all confidential information secret and take reasonable steps to maintain confidentiality.

This obligation continues even after the termination of the engagement.

Confidential information includes all business-related data and information not publicly available, including our internal systems, processes and configurations

TERMINATION
Both parties may terminate the Agreement at any time by giving written 30 days notice. This means:

Notice to be emailed to manager@strategyagency.net
Notice is effective when acknowledged by us
Any fees paid already are non-refundable
Any outstanding invoices already due are still payable.
A final invoice may be issued and will be payable
No further invoices will be issued after that

We may terminate immediately in cases of non-payment, and any unused retainer fees will be forfeited.